TERMS AND CONDITIONS OF USE

(05/05/2019)


INTRODUCTION

By connecting, accessing and/or using the Site you are confirming that you fully and unconditionally accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use the Site.

The purpose of the Site is to collect and publish customer Reviews and any Dealership responses. By submitting a Review, you agree to Peugeot Motor Company PLC (“Peugeot UK”) publishing, or not, such Review, according to the terms and conditions of these Terms of Use. Access to and use of the Site is subject to these Terms of Use in addition to all applicable laws and regulations. Access to the Site is free (outside of the normal cost of your internet connection).

ARTICLE 1 - DEFINITIONS

The following terms which start with a capital letter shall have the following meanings:

“Customer experience”: purchase of a Vehicle or of a workshop service in a Dealership.

“Dealership”: Peugeot dealership participating in Peugeot Motor Company PLC online consumer review process.

“General terms and conditions of use”: these general terms and conditions of use of the Site.

“Moderator”: Peugeot Motor Company PLC service provider, responsible for moderation of Reviews and Ratings.

“Review”: collectively a Review and any associated Rating in respect of that Review. “PSA Peugeot Citroën Group”: Peugeot Citroën Automobiles UK Ltd, Peugeot Motor Company PLC, Citroën UK Limited, Automobiles Citroën, together with any holding companies, subsidiaries, group companies or affiliated companies of the afore-mentioned companies.

“Rating”: rating allocated by the author of a Review when submitting their Review, either on: the quality of service of the Dealership when purchasing a Vehicle or for a workshop service; or the Vehicle.

“Review”: Review of a retail consumer customer on: the quality of service of the respective Dealership when purchasing a Vehicle or for workshop services; or the Vehicle.

“Site”: the website accessible at the address https://advisor.peugeot.co.uk/

“User”: individual consumer accessing the Site.

“Vehicle”: new vehicle of the Peugeot brand.

ARTICLE 2 – PUBLICATION

The Site provided by Peugeot Motor Company PLC (company registration number 148545) whose registered office is at Pinley House, 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND.

Contact email address: Peugeot-Advisor-UK@Peugeot.com
Site host:
PSA – Peugeot – Citroën
Achères Technical Center
Rond Point Jenatzy
78 300 Poissy
France

The Reviews and Ratings may also be published on, and be accessible from, other websites of the PSA Peugeot Citroën Group, as well as on associated mobile applications of the PSA Peugeot Citroën Group. You confirm your consent to your Reviews and Ratings being published and accessible in this manner.

ARTICLE 3 - COLLECTION OF REVIEWS

3.1 Review

You can go to the Site or to the Dealership’s website (accessible from the address http://www.peugeot.co.uk/find-a-dealer. On either of these websites, you can see the average Rating received by the Dealership in terms of quality of service, the number of Reviews it has, as well as the average Rating received by a Vehicle and the number of Reviews it has. To find out more about the Reviews or to submit your own Review, you have to click on the “To find out more” link which will redirect you to the Site.

Once the home page of the Site is displayed, you can consult the Reviews on the Dealership in question and/or on the Vehicles.

To submit a Review, you must complete the following steps:
    - Step 1 : you must allocate a Rating to the Dealership or to the Vehicle by hovering over the stars shown, then clicking to confirm the Rating. The stars have the following meaning:
  • 1 star : Very poor
  • 2 stars : Poor
  • 3 stars : Medium
  • 4 stars : Good
  • 5 stars : Very good
    • You must then submit your feedback comment and click "View" to go to the next step.
- Step 2 : You must fill in the following mandatory fields:
  • First name (please note that your first name will be displayed on the Site with the Review)
  • Last name (please note that only the initial of your last name will be displayed on the Site with the Review)
  • Email Address (this will not be displayed on the Site with the Review)
  • Brand/Model/Vehicle body type (this will be displayed on the Site with the Review)
  • Registration number of the vehicle (this will not be displayed on the Site with the Review)
  • Date of Customer Experience (this may be displayed on the Site with the Review)
  • Postcode (this will be requested only in the case of a Review concerning the quality of a workshop service, but it will not be displayed on the Site with the Review) Please note that your information referred to above which may be displayed on the Site, may also appear on, or be accessible on or from, other websites or mobile applications, as referred to in article 2 above.
    • To confirm your Review, you must accept the General terms and conditions of use and click on “Validate” (please note, that this is in addition to your previous acceptance of the General terms and conditions of use for your use of the Site, which you will have accepted by conduct by using the Site). You will then receive an email from Peugeot Motor Company PLC, in order to validate the email address entered. This email will include a link on which you must click in order to validate your email address. Once the email address is validated, the Review will be sent to the Moderator for moderation in accordance with the principles indicated in article 4 below (however, please note that not all Reviews will be necessarily moderated, and therefore you must ensure that your Review is submitted in accordance with the requirements of these General terms and conditions of use, including article 3.3 below). You will be informed by email of the publication or otherwise of your Review.

    Except as mentioned in article 3.2 below, only 1 Review per Customer experience can be published.

    3.2 Requested Reviews

    You may also be requested to submit an Review by Peugeot Motor Company PLC. An email may be sent to you within 30 days of each Customer experience, inviting you to submit your Review on the quality of service of the Dealership on that occasion or on the Vehicle. This email will contain a link to the Site, valid for 30 days from the date of the Customer experience. To submit your Review, you must follow the steps described in article 3.1 above and accept the General terms and conditions of use.

    As mentioned above, only 1 Review per Customer experience can be published, unless you decide to submit a 2nd Review in accordance with the provisions of the section below.

    Peugeot Motor Company PLC may contact you again to ask if you would like to submit a 2nd Review. In this case, you will have the choice between 2 options: submit a 2nd Review, which will be published under your 1st Review, or submit a 2nd Review which cancels and replaces the 1st Review.

    You may at any time withdraw your consent to be contacted for the purposes of providing Reviews which are requested in this manner, by contacting Peugeot Motor Company PLC in writing or by email, using the contact details shown in article 2 above.

    3.3 Author’s Declaration on the Review

    By submitting your online Review, you confirm that you:
    • are at least 18 years of age;
    • are using the Site in the United Kingdom;
    • accept being contacted by Peugeot Motor Company PLC and/or the Moderator if necessary for identification purposes and to discuss your Review, and by the Dealership if necessary to discuss your Review;
    • have no conflict of interest, that is to say that you have neither an interest in the Dealership nor in Peugeot Motor Company PLC (employees of Dealerships, Peugeot Motor Company PLC and the PSA Peugeot Citroën Group are excluded from this ‘conflict of interest’ provision in respect of their Review);
    • have personally experienced the Customer experience;
    • are submitting a true and accurate Review;
    • are not submitting anything by way of your Review which would be unlawful, infringing, offensive, derogatory or defamatory (this does not mean that you cannot leave negative Reviews and poor Ratings, but just that where you do, these must be written reasonably, appropriately and lawfully);
    • are not submitting anything which would fall within the examples shown in article 4 below as grounds for rejection of Reviews by the Moderator;
    • accept responsibility and liability for the content, style and tone of your Review (taking into account that all Reviews may not be necessarily moderated before publication);
    • allow re-publication of your Review in the manner envisaged by these General terms and conditions of use, and you irrevocably waive the exercise of any moral rights in respect of your Review;
    • are granting Peugeot Motor Company PLC an irrevocable, perpetual, royalty free licence to use, modify and publish the Review and sublicense the same to third parties as envisaged by the General terms and conditions of use;
    • agree that your Review is non-confidential and non-proprietary;
    • agree that Peugeot Motor Company PLC has the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights or of their right to privacy, or is unlawful.

    3.4 Data retained by Peugeot Motor Company PLC

    In order to confirm the authenticity of Customer experiences and the identity of the authors of Reviews, Peugeot Motor Company PLC records the IP address, the email address, the first name and surname, the Vehicle registration, the date and time of the submission of Reviews as well as the date and time of the email validation in the case of Reviews, in keeping with the duration for keeping data declared to the CNIL (which is an independent French administrative regulatory body that exercises its functions with regard to the French Data Protection Act). This data is encrypted in Peugeot Motor Company PLC’s database.

    You confirm that you consent to the above data recording activities.

    ARTICLE 4 – MODERATION

    The Reviews as well as the responses from Dealerships and Peugeot Motor Company PLC may be subject to prior human moderation; that is to say, before their publication on the Site, the Moderator may assess the Reviews and the responses from Dealerships and Peugeot Motor Company PLC in order to decide whether to publish them or not. In this capacity, the Moderator can access information relating to the identity of the author of the Review to, where appropriate, contact the author to discuss the Review.

    The timescale for moderation is identical for all Reviews, whether they are positive or negative.

    The aim of this moderation is to seek to ensure that the Reviews and the responses from Dealerships and Peugeot Motor Company PLC conform to the General terms and conditions of use. If there is a non-conformity which comes to the Moderator’s attention, the Reviews, together with the associated responses from Dealerships and Peugeot Motor Company PLC will not be published (or will be removed from the Site, if such non-compliance comes to Peugeot Motor Company PLC’s or the Moderator’s attention after publication on the Site). Consequently, the moderation is one of the safeguards which Peugeot Motor Company PLC has put in place, but it is not a ‘fail-safe’ protection or confirmation that the Reviews and responses on the Site are accurate or compliant with the General terms and conditions of use and legal requirements. Therefore: you must continue to comply with the General terms and conditions of use (including article 3.3 above) and legal requirements; and you accept full responsibility and liability for anything which you submit by way of any Review.

    Rejections by the Moderator :

    Your Reviews, together with the responses from Dealerships and Peugeot Motor Company PLC, may be rejected by the Moderator if they (the following are just examples, and Peugeot Motor Company PLC and the Moderator may also reject Reviews and responses for any other reasons, as determined by them in their sole discretion):

    • The review is contrary to the law, contains inappropriate, offensive, defamatory, threatening, obscene language.;
    • The review infringes on the intellectual property rights of third parties (other Brand name cited, etc.).
    • The review contains information relating to privacy (nominative citation of third parties without their explicit agreement, comments on physical appearance or personality, etc.) or confidential information (telephone numbers, addresses, emails, VIN, registration, customer file number, bank details, etc.) or mentions websites, hypertext links, URLs
    • The review is incomprehensible (a sequence of words without any meaning, content badly written to the point of incomprehension, written in another language);
    • The review contains figures (amount or percentage) on the commercial policy of the Point of Sale or Automobiles Citroën/Peugeot/DS (discounts, trade-in, invoice, discounted rates, etc.).;
    • The review includes a call for legal action or contains statements that could result in the civil or criminal liability of the Point of Sale or Automobiles Citroën/Peugeot/DS.;
    • The review includes concrete elements of conflict of interest (employees of the Sales Points, Automobiles Citroën and the PSA Peugeot Citroën Group are excluded).;
    • The review has been submitted by a professional (only opinions from natural persons who are not professionals are allowed);
    • The review concerns a user who has provided incorrect personal identifying information or has not personally experienced the Customer Experience.;
    • The review is a duplicate (same author and same customer experience);
    • The review contains a comment that is inconsistent with the rating given;
    • This retailer or the salesperson is no longer part of Advisor program.
    • The review concerns something other than the Vehicle or the Service (examples of rejection: quality of service of the Point of Sale, documentation, warranty policy, complaint, request for information, etc.) or is incompatible with the service concerned (purchase of a vehicle when it is a workshop intervention or a workshop intervention when it is a vehicle purchase).;
    • The review concerns a vehicle other than the one selected, or a vehicle of another brand.;
    • The review relates to or mentions another retailer other than the one who sold the vehicle or performed the service in the workshop or a seller who did not carry out the sale.;
    • The review concerns a user who has provided information that does not comply with these terms and conditions of use (e.g. more than 90 days notice following the customer experience).
    In the event of a rejection for one of the aforementioned reasons, the author of the Review or the Dealership or Peugeot Motor Company PLC, depending on the case, will be advised of this by email. If required, the author of the Review and/or the Dealership and/or Peugeot Motor Company PLC will have the chance to submit a new Review or new response within a timescale of 30 calendar days from the date of the Customer experience.

    Peugeot Motor Company PLC and the Moderator also reserve the right to reasonably censor or modify Reviews and responses (rather than simply rejecting them), where there is apparent non-compliance with the General terms and conditions of use or legal requirements. However, this again does not remove nor reduce your responsibility and liability for complying with the General terms and conditions of use or legal requirements.

    ARTICLE 5 - PRESENTATION AND PUBLICATION OF OPINIONS

    5.1 – Presentation of Opinions

    Any Reviews which are published on the Site will usually appear for a period of up to one year following their publication date (unless they are removed in accordance with the provisions of these General terms and conditions of use).

    Reviews will be published on the Site, by default from the most recent to the oldest, within 30 calendar days following the submission date of the Review (subject to the rejection terms referred to in these General terms and conditions of use). The submission date of the Review, the date of the Customer experience, the first name and surname initial of the author of the Review, the Vehicle model and the Rating given to the Dealership or the Vehicle will be published next to the Review. Reviews published in this way may be sorted by submission date, Rating or usefulness of the Review.

    The number of Reviews and the average Rating concerning a Dealership will also be displayed on the website of the Dealership in question, accessible from the address https://www.peugeot.co.uk/find-a-dealer/. However, the detail of the Ratings as well as the content of the Reviews will only be able to be consulted on the page of the Site dedicated to the Reviews of the Dealership concerned.

    The number of Reviews and the average Rating concerning a Vehicle may also be displayed on other websites of the PSA Peugeot Citroën Group, such as https://www.peugeot.co.uk/ and the associated mobile applications.

    The average Rating is accompanied by the total number of Reviews which are combined and calculated as follows:
    • Average from 1 to 1,24 = 1 stars
    • Average from 1,25 to 1,74 = 1.5 stars
    • Average from 1,75 to 2,24 = 2 stars
    • Average from 2,25 to 2,74 = 2.5 stars
    • Average from 2,75 to 3,24 = 3 stars
    • Average from 3,25 to 3,74 = 3.5 stars
    • Average from 3,75 to 4,24 = 4 stars
    • Average from 4,25 to 4,74 = 4.5 stars
    • Average from 4,75 to 5.0 = 5 stars

    5.2 – Reporting abuse

    Any person may report to Peugeot Motor Company PLC that an Review or a response from a Dealership or Peugeot Motor Company PLC contains abusive content by clicking on the “Report abuse” link present on the Site. They then just need to complete the online form, providing their first name, surname and email address as well as the reason for their request to delete the Review or the response from a Dealership or Peugeot Motor Company PLC. Any such submissions by you, reporting abuse, must be made in good faith and reasonably, otherwise (without affecting Peugeot Motor Company PLC’s additional rights and remedies against you) you agree to reimburse Peugeot Motor Company PLC for all of its (and its Moderator’s) costs associated with considering such submissions from you.

    By validating this form, an alert is automatically sent to the Moderator who will decide whether to keep or delete the Review or the response from the Dealership concerned or Peugeot Motor Company PLC. An email specifying the Moderator’s Review will be sent to the person who reported the abuse.

    In addition, if the content is considered as abusive, the Review or the response from the Dealership or Peugeot Motor Company PLC, depending on the case, will be removed from the Site and an email will be sent to its author, informing them of the reason for deletion.

    5.3 – Duration of publication of Reviews and Archiving

    You cannot modify your Review once it has been published.

    Reviews are published on the Site (and possibly the other aforementioned websites and mobile applications referred to in these General terms and conditions of use) for a duration of up to one year, unless you explicitly request your Review’s removal from the Site. To do so, you must send an email to the following address, Peugeot-Advisor-UK@Peugeot.com , specifying the date of your Review, or click on the link present in the publication confirmation email for your Review. In this case, you will not be able to submit a new Review for this same Customer experience.

    ARTICLE 6 – RIGHT OF REPLY OF DEALERSHIPS AND OF PEUGEOT MOTOR COMPANY PLC

    The Dealership has a right of reply to each Review published about them. As such, they can:
    • provide further details to the author of the Opinion or give their version of events if they disagree with the content of the published Opinion;
    • thank the author for their Review.
    The Site publication of responses of the Dealership and Peugeot Motor Company PLC is subject to human moderation in a similar manner as referred to in respect of Reviews as referred to in article 4 above. Therefore, the response of the Dealership and Peugeot Motor Company PLC may be rejected by the Moderator for the reasons outlined in article 4.

    A response from the Dealership and Peugeot Motor Company PLC which is approved to be published by Peugeot Motor Company PLC or the Moderator, will usually be done so within a timeframe of 7 calendar days from its submission.

    Responses from Dealerships and Peugeot Motor Company PLC are published on the Site for the same duration as the Review to which they relate.

    ARTICLE 7 - USE OF THE SITE & INTELLECTUAL PROPERTY RIGHTS

    Peugeot Motor Company PLC has created the Site for the consumer use of Users. No commercial use of information presented within it, even partial, is allowed without the prior written agreement of Peugeot Motor Company PLC.

    You accept that the Reviews are provided by either yourself or third party individuals, rather than by Peugeot Motor Company PLC, and you therefore agree that Peugeot Motor Company PLC does not accept any responsibility or liability for such Reviews. Furthermore, you agree that such Reviews are personal Reviews of either yourself or third parties, and therefore not any form of assurances, warranties or representations. Consequently, you agree that you will not use the Reviews as the sole factor to make or refrain from making any decision, or choosing whether or not to do any act.

    The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain specialist advice in writing from Peugeot Motor Company PLC or the respective Dealership before taking, or refraining from, any action on the basis of the content on the Site.

    Although Peugeot Motor Company PLC makes reasonable efforts to update the information on the Site, Peugeot Motor Company PLC makes no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up to date.

    You accept that numerous elements of the Site:
  • are protected by copyright legislation: these may be in particular photographs, articles, designs, animated sequences, digital audio or video recordings, etc.;
  • - are protected by trademark legislation: these are in particular the "Peugeot" and the "lion" (representing the Peugeot logo) trademarks, the semi-figurative "PSA Peugeot Citroën" trademark, as well as the trademarks of the vehicle models. The elements protected in this way belong to Peugeot Motor Company PLC, its subsidiaries and/or third parties who have authorised Peugeot Motor Company PLC to use them.
    • Consequently, any reproduction, representation, use, adaptation, modification, incorporation, translation or marketing, in part or in full, by means of any process, in any form and on whatever medium (paper, digital, etc.), of all or part of the Site by you is prohibited without the prior written authorisation of Peugeot Motor Company PLC.

    ARTICLE 8 – PROTECTION OF PERSONAL DATA

    8.1 - Personal data

    Please note that our privacy policy also provides further information with regard to how we may use your personal data.

    Any data which may be collected via the Site is collected by Peugeot Motor Company PLC for the processing of Reviews and may be used by the company, its subsidiaries, its commercial network, any company offering a service on behalf of Peugeot Motor Company PLC and/or any company belonging to the PSA Peugeot Citroën Group, for the purposes of sending commercial offers, surveys and analysis.

    You are entitled to have access to, and request rectification of, personal data relating to you, as well as the right to object to the processing of such personal data, and in certain circumstances to have certain of your personal data which is held by us to be deleted. These rights may be exercised by writing to us at PSA Peugeot Citroën Group, Contacts Internet (Customer Relations / Internet Contact Department), 2-10 boulevard de l’Europe 78300 Poissy or by email to Peugeot-Advisor-UK@Peugeot.com. These rights are only available in respect of your personal data which we hold or control.

    Within the framework of its activity, Peugeot Motor Company PLC may need to send data collected to other countries, for one of the purposes for which the data was initially collected or for objectives to which the participants have subsequently consented. When this data is sent to a third-party country, Peugeot Motor Company PLC takes reasonable safeguards in accordance with data protection laws. The data is only sent to countries where an adequate level of data protection is assured. The data may be sent to countries which are not members of the European Union.

    Peugeot Motor Company PLC is committed to processing your personal data in accordance with the applicable data protection laws. If you have any complaints with Peugeot Advisor’s use of your personal data, you may contact Peugeot Motor Company PLC (by writing or emailing, using the contact details shown in this article or article 2 above) or the supervisory authority for data protection, which in the UK is the Information Commissioner’s Office (further contact details are available from https://ico.org.uk).

    8.2 – Cookies

    WHAT ARE COOKIES?
  • the name of the server which has written it;
  • most often an identifier in the form of a unique N°;
  • possibly an expiry date.
    • THE DIFFERENT TYPES OF COOKIES USED The cookies in use on the Site are used in different ways:
  • Anonymous cookies measuring traffic and the use of the online service.Statistical traffic cookies are used to measure a website’s audience (the number of visits, the average time spent by Internet users, the elements that they click on, etc.). The purpose of these cookies is the continuous improvement of the website. Audience measurement cookies are strictly anonymous and in no way allow the identification of the User of the Site or the collection of personal data (for example, name, IP address, etc.)
  • Connection information memorisation cookies. On some of the Peugeot Motor Company PLC websites you can connect and fill in identification details. These websites use cookies, for example, to remember your account, or your log-ins to a particular service.
  • Third-party cookies (advertising).The majority of Peugeot Motor Company PLC Internet advertisements are displayed on third-party websites and are put in place by what one may call a third-party (an advertising agency, for example). These third parties use their own cookies to analyse how many people have seen and/or clicked on an advertising banner. These cookies placed by third parties are the result of the cookie policies of the companies who place them and Peugeot Motor Company PLC has no access to read or create these cookies.
  • Other third-party cookies. Peugeot Motor Company PLC uses other third-party cookies in order to analyse the User journey on the Peugeot Motor Company PLC websites and to, for example, suggest a brochure or a test drive request to a User where Peugeot Motor Company PLC considers it appropriate to do so. These cookies are sent by Peugeot Motor Company PLC or Peugeot Motor Company PLC’s technical service providers for the purposes of measuring the audience of the different content and sections of the Peugeot Motor Company PLC website, in order to assess such content and sections and organise them better. These cookies also allow, where required, browser issues to be detected and therefore improvements in the ergonomics of Peugeot Motor Company PLC’s services to be carried out. These cookies only produce anonymous statistics and traffic volumes, to the exclusion of any personal information. The cookies are also used to personalise Peugeot Motor Company PLC’s websites depending on the anonymous data collected from Peugeot Motor Company PLC’s different websites (Peugeot UK). The lifespan of these audience measurement cookies does not exceed 90 days.
  • - Flash Cookies. The site uses Adobe Flash Player for the presentation of a section of Peugeot Motor Company PLC’s content on peugeot.co.uk. In order to improve User experience, “local sharedobject” cookies are used to provide Users with certain features. These flash cookies cannot be managed by a User’s web browser but by the Adobe Flash Player software. The Adobe website provides explanations on the cookies used //www.adobe.com/products/flashplayer/security
    • PERSONALISED ADVERTISING: HOW DOES IT WORK? Cookies are inserted onto your computer in a specific folder and depending on the web pages that you visit, they can memorise:
  • The web pages that you have visited recently
  • The products which interest you
  • The information system (language, country, operating system, browser, etc.) in order to optimise the display on your first visit to our websites. Peugeot personalised advertising: The Central Tag service appointed by Peugeot Motor Company PLC allows Internet users to receive personalised advertising depending on their latest browsing actions (interest shown in a vehicle while browsing the websites published by Peugeot Motor Company PLC: www.peugeot.co.uk, offers.peugeot.co.uk)
    • If you no longer want to see these personalised advertisements:To deactivate this personalisation, click here. As Central Tag is a member of the NAI (Network Advertising Initiative), you can also unsubscribe on the website: //www.networkadvertising.org/.

    If you no longer want the Site to collect Krux third-party cookies: you can deactivate these cookies on www.youronlinechoices.comVisit the website //www.youronlinechoices.com/ to find out more about behavioural advertising online and to know about the blocking options relating to other member companies of the IAB (Interactive Advertising Bureau). If you enable blocking, advertisements will still be displayed but they will no longer be based on your areas of interest.

    ARTICLE 9 – LINKS

    The implementation of a hypertext link towards the Site requires prior and written authorisation from Peugeot Motor Company PLC. Where any consent is provided to you by Peugeot Motor Company PLC: you must not establish a link in such a way as to suggest any form of association, approval or endorsement on Peugeot Motor Company PLC’s part where none exists; you must not establish a link to the Site in any website that is not owned by you; the Site must not be framed on any other site; you may not create a link to any part of the Site other than the home page.

    Under no circumstances can Peugeot Motor Company PLC be held responsible for the content of websites to which the Site finds itself affiliated to by way of hypertext links or any other type of link. It is your responsibility to consult and check that you agree with the terms and conditions of these other websites, before using them.

    Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by Peugeot Motor Company PLC of those linked websites or information, software, goods or services which you may obtain from them. Peugeot Motor Company PLC has no control over the contents of those third party sites or resources.

    ARTICLE 10 – SECURITY

    You agree, in your use of the Site, not to carry out any operation that is likely to result in the introduction of computer viruses into the Site or Peugeot Motor Company PLC ‘s or its third parties’ systems. You also will ensure that you do not undertake any other unreasonable action which is likely to result in IT or any other nature of faults, which could affect the operation of the Site or any server or service accessible through the Site. In particular, you agree to only make available, in the space constituted by the Site, information, data, documents and files which are reliable, inoffensive and not susceptible to affect the operation of the Site or any server or service accessible through the Site.

    Consequently, you must not misuse the Site by introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence and Peugeot Motor Company PLC will report any such breach to the relevant law enforcement authorities and Peugeot Motor Company PLC will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

    Your use made of the Site or any server or service accessible through the Site must comply with the national and international laws and regulations currently in force, as well as the rights of third-parties, and must not negatively affect the reputation or brand of Peugeot Motor Company PLC in any way or form. In particular, you agree to indemnify Peugeot Motor Company PLC against any third-party action linked to the content of the information made available by you pursuant to the Site, in particular those resulting from an infringement of: any rights, intellectual property rights, public order, common decency, respect for privacy (image rights, etc.) or the penal provisions of current national and/or international rights. In this respect, you agree to indemnify Peugeot Motor Company PLC against any costs, charges and expenses that would be incurred as a result, including the fees and reasonable expenses of Peugeot Motor Company PLC’s legal advisors.

    Although Peugeot Motor Company PLC uses reasonable anti-virus measures in respect of its systems and the Site, it does not provide any assurance that the Site will be secure or free from viruses, so you must ensure that you have reasonable anti-virus and security software on your computer systems and other devices which interact with the Site, as Peugeot Motor Company PLC cannot provide any assurance that the Site will be virus free. Consequently, there is always the risk of data loss and data corruption on your devices and other equipment which you use with the Site. Therefore, Peugeot Motor Company PLC will not be liable to you for any viruses, or any data which you lose or which is corrupted resulting from the use of the Site. You must therefore have a good daily back up of your software, files and data in place, in case any of your data becomes lost or corrupted, or you are infected by a computer virus.

    ARTICLE 11 – LIMITATION OF LIABILITY

    You accept that the Site is being made available for personal, domestic, consumer use, and not for any of your business purposes. PSA Peugeot Citroën Group will not be held responsible for any damage directly or indirectly caused, such as, damage, loss of data or programs, or financial losses arising from the use of the Site or other websites which are linked to it.

    The Site is accessible via the Internet network. In this respect, a reminder is issued that the Internet is an open and informal network, constituted by the interconnection on an international scale of IT networks. The management of the Internet is not subject to any central entity and each portion of this network belongs to an independent public or private body. Its operation is therefore based on the cooperation between the operators of the various networks, with no obligation of supply or of quality of supply between operators. The networks may have unequal transmission capacities and their own policies for use. No-one can guarantee the correct operation of the Internet as a whole. Therefore, Peugeot Motor Company PLC assumes neither responsibility for, nor a guarantee in the event of poor operation of, the Internet (transmissions delay or any other malfunction).

    As Peugeot Motor Company PLC is not charging for access to the Site, Peugeot Motor Company PLC is not providing any assurances about the uptime or availability of the Site. Furthermore, you accept that there may be times when there might be outages in the Site’s availability.

    You acknowledge that transmission of data using the internet is not guaranteed to be secure, so please bear this in mind when using any of the functionality of the Site.

    Peugeot Motor Company PLC will not be held responsible by you for any losses resulting from damage, infection or corruption caused to your devices, including without limitation, any loss of data or software, or financial losses arising from the use of the Site.

    Peugeot Motor Company PLC is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen, or if at the time the contract was made, both Peugeot Motor Company PLC and you knew it might happen.

    Peugeot Motor Company PLC is not liable for your business losses. Peugeot Motor Company PLC only makes available the Site and associated services for personal, domestic, consumer use. Consequently, Peugeot Motor Company PLC will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    If Peugeot Motor Company PLC or the PSA Peugeot Citroën Group is found liable for any loss which is not lawfully excluded or limited, then where it is lawful for PSA Peugeot Citroën Group to limit its liability to you, it limits its liability to a total of £10 (ten pounds), to reflect that this Site is being provided on a free of charge basis to you. If you feel that your use of the Site may result in you losing more than this amount, then you must not use this Site.

    The PSA Peugeot Citroën Group does not, by way of anything stated in the General terms and conditions of use or otherwise, exclude or limit in any way its liability to you where it would be unlawful to do so. Consequently, it does not exclude or limit liability for: death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors; fraud or fraudulent misrepresentation; or breach of your legal rights in relation to the Site where such losses are not permitted to be excluded or limited at law.

    ARTICLE 12 – SUSPENSION OR UNINTERRUPTED OF ACCESS TO THE SITE

    Peugeot Motor Company PLC is entitled to suspend or stop your access to the whole or part of the Site and its associated services at any time, temporarily or on a permanent basis, if:
  • it is no longer able to provide the Site or associated services; or
  • you fail to comply with the General terms and conditions of use; or
  • it is necessary to undertake any maintenance activities in respect of the Sites or its associated services or infrastructure; or
  • it is necessary to update the Site to reflect changes in relevant laws or regulatory requirements.
    • Peugeot Motor Company PLC does not charge for access to the Site. Therefore, Peugeot Motor Company PLC does not guarantee that the Site, or any content on it, will always be available or be uninterrupted. Peugeot Motor Company PLC may suspend or withdraw or restrict the availability of all or any part of the Site for business and operational reasons. Peugeot Motor Company PLC will try to give you reasonable notice of any material suspension or withdrawal.

    ARTICLE 13 – APPLICABLE LAW

    These General terms and conditions of use are governed by English law and you can bring legal proceedings in respect of the Site and the General terms and conditions of use, in the English courts.

    ARTICLE 14 – UPDATES TO THE SITE & GENERAL TERMS AND CONDITIONS OF USE

    Peugeot Motor Company PLC may issue updates to the Site from time to time. Such updates may contain enhancements to functionality, performance, compatibility, reliability, quality or security.

    Peugeot Motor Company PLC may also change the General terms and conditions of use and Peugeot Motor Company PLC’s privacy policy as it applies to the Site. Such changes may be made for reasons which may include: changes in the features or functionality of the Site; compliance with laws; or changes in Peugeot Motor Company PLC’s operating model. If you do not wish to accept the updated terms, then you are not granted a licence to use the Site or its services.

    Peugeot Motor Company PLC therefore reserves the right to amend and update, the General terms and conditions of use and any elements presented on the Site, for any reason, including to reflect changes to its products, services, Users' needs and its business priorities. Peugeot Motor Company PLC will try to give you reasonable notice of any major changes either via the Site or by email.

    You must therefore consult the General terms and conditions of use every time you intend on using the Site (you will know that the General terms and conditions of use have been updated, if the version date at the start of these terms and conditions has been updated). You are considered to have accepted the latest version of the General terms and conditions of use every time you use the Site.

    ARTICLE 15 – ADDITIONAL TERMS

    Peugeot Motor Company PLC may transfer this contract to someone else. Peugeot Motor Company PLC may transfer its rights and obligations under the General terms and conditions of use to another organisation (but this will not affect your rights or obligations owed to you). Peugeot Motor Company PLC will always inform you in advance of the transfer if this happens (either by way of a general notice on the Site or by email).

    You may not transfer your rights to someone else.

    This contract is between you and Peugeot Motor Company PLC. No other person or party shall have any rights to enforce any of its terms (although the exclusions and limitations of liability will also apply for the benefit of PSA Peugeot Citroën Group, but such third parties’ consent will not be required to any changes, termination or other rights in relation to this contract).

    Even if Peugeot Motor Company PLC delays in enforcing this contract, Peugeot Motor Company PLC can still enforce it later. If Peugeot Motor Company PLC does not insist immediately that you do anything which you are required to do under these General terms and conditions of use, or if Peugeot Motor Company PLC delays in taking steps against you in respect of you breaking this contract, that will not mean that you do not have to do those things, and it will not prevent Peugeot Motor Company PLC taking steps against you at a later date.

    RETOUR